Privacy Policy

Effective Date: August 25, 2026
Ellis Pools & Construction Ltd. (“Ellis Pools,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website or contacting us about swimming pool installation, renovation, maintenance, repair, retail products, and related services.
This Privacy Policy explains how we collect, use, disclose, and protect personal information collected through https://reginaswimmingpools.ca/ and through other communications with Ellis Pools.

Information We Collect

We may collect personal information that you voluntarily provide when you:

    Submit a contact or service request form

    Request a quote or pool evaluation

    Contact us by phone, email, or through our website

    Schedule pool installation, maintenance, opening, closing, or repair services

    Purchase products or request assistance with pool and spa maintenance

    Communicate with us about an existing or potential project

Depending on the nature of your inquiry, information collected may include your name, phone number, email address, city, property or project information, and details about the services or products you are interested in. Our website may also automatically collect limited technical information, such as your IP address, browser type, device type, pages visited, referring website, and general website usage information.

How We Use Your Information

Ellis Pools may use personal information to:

    Respond to inquiries and service requests

    Provide estimates and project evaluations

    Schedule and manage pool services

    Provide pool installation, renovation, maintenance, repair, opening, and closing services

    Process product or service inquiries and transactions

    Communicate with customers about projects, appointments, and services

    Provide customer support and technical assistance

    Improve our website, products, services, and customer experience

    Maintain website security and prevent unauthorized activity

    Meet applicable legal, accounting, and regulatory requirements

We will use personal information only for purposes that are reasonable and appropriate in the circumstances.

Website Forms

Information submitted through forms on our website may be used by Ellis Pools to respond to your request, prepare an estimate, arrange an appointment, or provide information about our products and services. Please avoid submitting sensitive personal information through website forms unless it is specifically requested and necessary.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, and enhance the user experience. These technologies may collect information such as pages visited, browser or device information, approximate location, and general website usage patterns. You can adjust your web browser settings to restrict or disable cookies. Some website features may not function properly if cookies are disabled.

Third-Party Services

Ellis Pools may use third-party service providers for website hosting, analytics, communications, form processing, payment processing, advertising, or other business functions. These service providers may have access to personal information only when reasonably necessary to perform services on our behalf. Our website may also contain links to third-party websites or services. Ellis Pools is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.

Disclosure of Personal Information

Ellis Pools does not sell or rent your personal information. We may disclose personal information when reasonably necessary to:

    Provide requested products or services

    Coordinate pool installation, renovation, maintenance, or repair work

    Work with contractors, suppliers, technicians, or other service providers

    Process payments or other transactions

    Operate and maintain our website and business systems

    Comply with legal obligations or lawful requests

    Protect the rights, property, safety, and security of Ellis Pools, our customers, or others

We take reasonable steps to ensure that third parties who receive personal information handle it appropriately.

Pool and Water Analysis Information

Ellis Pools may provide water analysis and related pool-care assistance as part of its retail and customer services. Information provided in connection with pool water testing or service may be used to help identify water-care requirements and recommend appropriate products or maintenance services. Customers should only provide information that is necessary for the requested service.

Protection of Personal Information

Ellis Pools takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, alteration, or destruction. However, no electronic transmission or storage system is completely secure. While we take reasonable precautions to protect personal information, we cannot guarantee absolute security.

Retention of Information

We retain personal information only for as long as reasonably necessary to provide services, maintain customer and business records, resolve disputes, fulfill contractual obligations, and meet applicable legal or regulatory requirements. When information is no longer required, it may be securely deleted, destroyed, or anonymized where appropriate.

Your Privacy Rights

Depending on the circumstances and applicable privacy legislation, you may have the right to:

    Request access to personal information we hold about you

    Request correction of inaccurate or incomplete information

    Ask questions about how your personal information is collected or used

    Withdraw consent to certain uses of your information, subject to legal or contractual limitations

    Raise a concern about our handling of your personal information

Requests may be subject to applicable legal requirements and reasonable verification of your identity.

Privacy of Children

Our website and services are intended primarily for adults. We do not knowingly collect personal information from children through our website. If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation.

Changes to This Privacy Policy

Ellis Pools may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services, or applicable privacy requirements. Updates will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, wish to request access to your personal information, or have a privacy-related concern, please contact Ellis Pools & Construction Ltd.
Ellis Pools & Construction Ltd.1135 Pettigrew Avenue E.Regina, SK S4N 5W1Canada
Phone: (306) 525-7665Email: ten.letksas%40sloopsille
Ellis Pools is a locally owned and operated Regina swimming pool contractor providing pool installation, renovation, maintenance, repair, opening, and closing services, along with pool and spa products and supplies.